Overview
At Strong Pals, your satisfaction is our priority. We strive to ensure that every product you purchase meets your expectations. If you’re not completely satisfied with your purchase, our Refund and Returns Policy provides you with options for returns, exchanges, and refunds.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
- Timeframe: You have 7 days from the date of delivery to initiate a return.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are not eligible for return, including:
- Opened or used electronic items
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
- Gift cards
- Customized or personalized products
Return Process
- Contact Us: To initiate a return, please contact our customer support team at support@strongpals.shop or call +234 8168654353, Provide your order number and the reason for the return.
- Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
- Shipping: You are responsible for paying the return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please take the following steps:
- Check Your Bank Account: Sometimes refunds take additional time to post.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: Processing times can vary; your bank may have more information.
- Contact Us: If you’ve done all of the above and still haven’t received your refund, please contact us at support@strongpals.shop.
Exchanges
If you need to exchange an item for a different product, size, or color, please contact us at support@strongpals.shop. Exchanges are subject to product availability. Once your original item is received and inspected, we will process your exchange and send the new item to you.
Damaged or Defective Items
If you receive a defective or damaged item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund, depending on your preference.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
For questions related to our Refund and Returns Policy, please contact us at:
Strong Pals
Email: support@strongpals.shop
Phone: +234 8168654353
Address: Oba Akran Avenue Ikeja Laogs.