Customer Help
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Common purchase queries answered
Orders and Shipping
Yes, Strong Pals offers free shipping on all orders, no matter the size or destination. Enjoy shopping without any hidden costs!
Orders are typically processed within 1 business days. Once shipped, you’ll receive a confirmation email with tracking details.
Delivery times vary depending on your location, but most orders arrive within 2-4 business days. We strive to deliver your products as quickly as possible.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your order’s progress.
If your order is delayed beyond the estimated delivery time, please contact our customer support team, and we’ll investigate the issue immediately.
Currently, Strong Pals only operates within Nigeria and does not offer international shipping.
If you receive the wrong product or your item arrives damaged, please contact our customer support team within 3 days of delivery. We’ll arrange for a replacement or refund.
Currently, we offer standard free shipping on all orders. Expedited shipping options may be available for an additional fee; please contact customer support for details.
You can check the status of your order by logging into your Strong Pals account and viewing your order history. Additionally, the tracking number provided via email will allow you to track your shipment in real time.
If you need to swap an item
Returns and Exchanges
Strong Pals offers a 7-day return policy on all products. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange.
To return an item, please contact our customer support team for a return authorization. Once approved, you’ll receive instructions on how to return the item, along with a return shipping label.
Yes, you can exchange an item for a different product. Contact our customer support team to initiate an exchange, and we’ll guide you through the process.
For hygiene and safety reasons, items such as opened electronics or accessories may not be eligible for return or exchange. Please refer to our return policy for detailed information.
Returns and exchanges are typically processed within 7-10 business days after we receive the returned item. You’ll be notified via email once your return or exchange has been completed.
Return shipping costs are generally the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for returns.
Refunds are issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take a few business days for the refund to appear in your account.
If you receive a defective or damaged item, please contact our customer support team within 7 days of delivery. We will arrange for a replacement or a full refund, depending on your preference.
Items purchased on sale are eligible for return or exchange, provided they meet our return policy criteria. Please ensure the items are in their original condition.
You can track the status of your return or exchange by logging into your Strong Pals account and checking your order history. You’ll also receive email updates on the status of your return or exchange.